Builder's Office Manual, Revised
Table of Contents

Introduction, 5

1 The Office Environment, 7
     Work in the office
     Staffing the office
     Control functions
     Company goals
     Successful control
     Employee involvement

2 The Office Space, 13
     Design criteria
     Planning the layout
     Moving
     Morale
     Working at home

3 Business Equipment, 18
     Choosing office assets
     Record keeping
     Copy machines

4 Business Communications and Procedures, 26
     Facts versus impressions
     Company identity
     Business letters
     Daily logs
     Office telephones
     Message forms
     Inter-office memo
     Office procedures
     Policy statements

5 Forms and Records Management, 49
     Design considerations
     Form features
     Records management

6 Staffing the Office, 59
     Staffing alternatives
     Turnover
     Interviewing
     Terminations

7 Personnel, 68
     Defining job scope
     Personnel policies
     Payroll
     Employee evaluation
     Morale and attitude
     Employee review

8 Supervision and Office Production, 79
     Office management
     Employees
     Supervision
     Leadership
     Motivation
     Work relationships

9 Time Management, 91
     Setting priorities
     Delegation and quality control
     Time analysis
     Advance scheduling

10 Manual Systems, 102
     Efficiency
     Analysis of systems
     Implementing changes
     Computer support systems

11 System Conversions, 110
     Conversion periods
     The orderly process
     The builder's role

12 Automated Systems, 115
     Hardware and software
     When automation is justified
     Achieving automation
     Obsolescence

13 Types of Computers, 124
     Range of automation
     Managing data
     Adapting computers
     Forms of storage
     Maintenance, programming, files
     Minicomputers

14 An Alternative to Purchasing A Computer, 133
     Time sharing

15 Administering Data Systems, 135
     Directing systems development
     Security of data
     Establishing goals

16 Office Cost Control, 140
     Expense controls
     Telephone daily logs
     Budgets

17 Employee Welfare, 146
     Payroll taxes
     Insurance
     Other benefits

18 Accounting Basics, 151
     Double-entry bookkeeping
     Accounting methods

19 The Builder and Economics, 155
     The economic cycle
     Supply and demand
     Statistics

20 Components of Operations, 159
     Organization
     Planning and goals
     Procedures and forms
     Integrated systems
     Internal controls
     Working environment
     Communication

Appendix
     Credit Application, 164
     General Journal, 166
     Travel Expenses, 168
     Expense Report, 170
     Petty Cash Voucher, 172
     Accounts Receivable Aging, 174
     Check Request, 176
     Statement, 178
     Invoice, 180
     Inventory, 182
     Purchase Orders, 184
     Characteristics of Embezzlement, 186