Automotive Service Management Series
(8 Modules)

First Edition
Mitch Schneider

This pioneering eight-book series offers automotive repair shop owners and those wanting to be shop owners the necessary business and customer service skills to run a successful automotive service facility.

All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series.

The key topics for successfully managing an automotive service facility – personnel management, business management, and sales and marketing – are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today’s professional automotive service managers.

The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service.

This series is also a superb resource for those interested in Auto Service Management as their career path.

Features:

• Real-world approach reflects author’s experience as a fourth generation technician, a repair & service company owner, and an automotive industry trainer
• All-inclusive coverage spans from designing an automotive repair facility floor plan through financial management techniques, customer/ staff relations, and more
• Length of each book makes it easy to incorporate this series into workshops, seminars, and training/ education courses

Automotive Service Management Series:
(140-144 pages each)

8 Modules 140-144 pages each