Automotive Service Management:
Operational Excellence

First Edition
Mitch Schneider

Gain the expertise required for success in one of the hottest segments of the automotive industry!

This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility.

Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin’ USA" television show, each book contains proven solutions for effectively tackling challenges faced by today’s professional automotive service managers.

The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.

Features:

• The real-world approach reflects the author’s experience as a fourth generation technician, a repair & service company owner, an automotive industry trainer
• All-inclusive coverage spans from designing an automotive repair facility floor plan through financial management techniques, customer/staff relations, and more
• 100/144 pages per book makes it easy to incorporate this series into workshops, seminars, and training/education courses

Contents:

• Preface.
• Introduction.
• Chapter 1: The Lay of the Land.
• Chapter 2: Where Do We Start?
• Chapter 3: The Automotive Service Industry Wheel ®.
• Chapter 4: Service Management Spokes.
• Chapter 5: Parts Management Spokes.
• Chapter 6: Office Management Spokes.
• Chapter 7: Keeping the Rubber On The Road.
• Conclusion.
• Appendix A: Key Performance Indicators

140 pages - 8-1/2 x 11 in.

Automotive Service Management Series:
(140-144 pages each)