Crisis Management
Planning and
Media Relations for the Design and Construction Industry
By Janine L. Reid
Step-By-Step Guide
to Crisis Management For The Design and Construction Industry
 The
only step-by-step guide to crisis management for the design and
construction industry
Accidents, lawsuits, labor walkouts . . . A
crisis can come out of nowhere to strike even the most responsible
and safety-conscious design and construction companies.
The good news is that when bad things happen,
there are ways to navigate successfully through the tough times to
get your company back on track and back in business as soon as
possible.
The secret is to be prepared—and this book
shows you how.
Written by one of the best-known experts in
the field.
Crisis Management gives you the detailed
practical knowledge, tools, and techniques you need to get ready for
virtually any crisis situation—before it happens. With proven
procedures, forms, and checklists to guide you through every step of
the process, it helps you to:
- Anticipate, identify, and prevent
potential crises when possible
- Assemble and manage a quick-response
crisis management team<
- Develop a comprehensive crisis management
plan
- Understand and use media communications
effectively
- Establish and cultivate good media
relationships
- No matter what area of design or
construction you work in,
Crisis Management will make a vital
contribution to the overall health and survival of your
business—because when it comes to the unexpected, preparation really
is everything.
About The Author:
JANINE L. REID, Principal of the Janine Reid Group, Inc.,
has over twenty years of construction industry experience in crisis
management. A nationally recognized speaker and winner of the
Associated General Contractors Award for Construction Excellence,
she is the author of What to Do When the Sky Starts Falling
Table of Contents:
Crisis Identification and Prevention.
The Crisis Management Team.
Components of a Crisis Management Plan.
How Reporters Do Their Job.
Working with Reporters in a Crisis Situation.
More on the Good, the Bad, and the Truly Ugly.
News Conferences.
Communicating with Your Various Audiences When the News Is
Bad.
Developing Positive Relations with the News Media through a
Public Relations Program.
Training Your Employees to Be Prepared for a Crisis.
Crisis Recovery.
When Bad Things Happen to Good Companies: Two Case Studies.
Conclusion.
Appendix.
References.
Index
Hard-cover,
216 pages
Published 2000
ISBN: 978-0-471-35419-2
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