The Real World Network Troubleshooting Manual: Tools, Techniques, and Scenarios (Administrator's Advantage Series)

Product Description: Troubleshooting can account for up to 90 percent of a network administrators job, so effective troubleshooting skills will help administrators respond quickly in a crisis situation, and keep their networks running smoothly. It can be a quantum leap from network administrator to troubleshooting guru, but knowing how to implement the right technique at the right time can help administrators take their skills to the next level. The Real- World Network Troubleshooting Manual focuses on the methodology and process of network troubleshooting, and how to apply them in real-life situations. Designed to make any network administrator a troubleshooting expert, the book starts with an overview of some readily available, basic troubleshooting tools. From there, multiple real-world troubleshooting scenarios are covered, from basic problems to more advanced, including what to do if a workstation is unable to surf the Internet, wireless users cannot connect to the network, or a hacker attacks the Web site. Although the primary focus is on the Windows workstation and server environment, many of the troubleshooting scenarios are non-operating system specific and can be applied to any computing environment. KEY FEATURES • Discusses real-world scenarios, from basic to advanced, including what to do if Windows services dont start, servers disappear from the network, workstations drop off of the network, or inbound external e-mail stops working • Features proven, field-tested, troubleshooting techniques that can help you fix your network and prevent problems from happening in the first place • Covers Windows Server 2003, Cisco routers, WANs, firewalls, spam, IP routing, DNS, IIS, disaster recovery, and more • Emphasizes concepts and processes rather than memorization and final outcome • Includes a companion CD-Rom with Sysinternals troubleshooting tools, all the Web links from the book, and other troubleshooting resources ON THE CD-ROM! * Sysinternals Troubleshooting Tools – Contains troubleshooting tools that are used in the book from Sysinternals such as Autoruns, Filemon, Regmon, and TCPview * Web Links by Chapter – Contains all of the Web links referenced in the book, sorted by chapter * Troubleshooting Resources – Links to software/hardware vendor’s technical support sites, search engines, and other troubleshooting Web sites as well as tips for researching problems on the Internet SYSTEM REQUIREMENTS PC: Windows NT/2000/XP; Internet Explorer 5.0 or higher; Internet connection; Pentium II Processor or greater; CD-ROM Drive; 128 MB RAM minimum; 256 recommended.

More Information:

Troubleshooting can account for up to 90 percent of a network administrators job, so effective troubleshooting skills will help administrators respond quickly in a crisis situation, and keep their networks running smoothly. It can be a quantum leap from network administrator to troubleshooting guru, but knowing how to implement the right technique at the right time can help administrators take their skills to the next level. The Real- World Network Troubleshooting Manual focuses on the methodology and process of network troubleshooting, and how to apply them in real-life situations. Designed to make any network administrator a troubleshooting expert, the book starts with an overview of some readily available, basic troubleshooting tools. From there, multiple real-world troubleshooting scenarios are covered, from basic problems to more advanced, including what to do if a workstation is unable to surf the Internet, wireless users cannot connect to the network, or a hacker attacks the Web site. Although the primary focus is on the Windows workstation and server environment, many of the troubleshooting scenarios are non-operating system specific and can be applied to any computing environment.

KEY FEATURES
• Discusses real-world scenarios, from basic to advanced, including what to do if Windows services dont start, servers disappear from the network, workstations drop off of the network, or inbound external e-mail stops working
• Features proven, field-tested, troubleshooting techniques that can help you fix your network and prevent problems from happening in the first place
• Covers Windows Server 2003, Cisco routers, WANs, firewalls, spam, IP routing, DNS, IIS, disaster recovery, and more
• Emphasizes concepts and processes rather than memorization and final outcome
• Includes a companion CD-Rom with Sysinternals troubleshooting tools, all the Web links from the book, and other troubleshooting resources

ON THE CD-ROM!
* Sysinternals Troubleshooting Tools – Contains troubleshooting tools that are used in the book from Sysinternals such as Autoruns, Filemon, Regmon, and TCPview
* Web Links by Chapter – Contains all of the Web links referenced in the book, sorted by chapter
* Troubleshooting Resources – Links to software/hardware vendor’s technical support sites, search engines, and other troubleshooting Web sites as well as tips for researching problems on the Internet

SYSTEM REQUIREMENTS
PC: Windows NT/2000/XP; Internet Explorer 5.0 or higher; Internet connection; Pentium II Processor or greater; CD-ROM Drive; 128 MB RAM minimum; 256 recommended.

396 pages, Paperback
Published September 2004
ISBN: 1584503483
ISBN-13: 9781584503484